Privacy Policy — W2M Trading LLC

Website: w2m-trading.com
Last Updated: 29 December 2025

W2M Trading LLC (“W2M”, “we”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, store, and protect personal data when you use our website, learning platforms, community, support channels, events, and related services (together, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1) Data Controller (Who We Are)

W2M Trading LLC is the “data controller” responsible for deciding how and why your personal data is processed.

W2M Trading LLC
Sharjah Media City, Sharjah, UAE
Email: privacy@w2m-trading.com
Phone/WhatsApp: +971526523026
Website: w2m-trading.com

2) Scope

This Privacy Policy applies to personal data we process when you:

Visit w2m-trading.com (including landing pages)
Register for an account and access course materials
Purchase products/services (e.g., online education programs)
Join our community or communication channels
Contact us (email, WhatsApp, forms, social media)
Attend webinars, seminars, or online/offline events

This Policy does not apply to third-party websites, broker platforms, payment providers, or external services that you access via links from our Services. Those third parties have their own privacy policies.

3) Personal Data We Collect

Depending on how you interact with the Services, we may collect:

A) Identity and contact data

Full name, username, country/city (approximate), email address, phone/WhatsApp number

B) Account and learning data

Account credentials (stored securely)
Course access logs, progress, attendance, quizzes, certificates (if applicable)

C) Communications data

Messages you send us (support tickets, WhatsApp chats, emails, DMs), feedback, survey responses
If calls are recorded, we will provide notice where required by law

D) Transaction data

Purchases, payment status, invoices/receipts
Billing details (if required)

We do not store full payment card details. Payments are processed by third-party payment providers.

E) Technical and usage data

IP address, device type, browser type, language, pages viewed, referral source, approximate location, cookies, analytics identifiers

F) Marketing preferences

Email subscription status, consent/opt-out status, content preferences (if provided)

Sensitive data: We do not intentionally collect sensitive personal data (e.g., health data, biometrics, religion, political opinions). Please do not share sensitive data with us through support or community channels.

4) How We Collect Data

We collect data:

Directly from you (forms, registrations, checkout, messages)
Automatically (cookies, server logs, analytics tools)
From service providers (payment confirmation, email delivery status, security alerts)
From partners/event platforms (only where you opted in and it’s lawful)

5) Why We Use Your Data

We use your data to:

Provide and operate the Services (accounts, course access, community features)
Process transactions (payments, invoices, fraud prevention)
Provide customer support (answer questions, troubleshoot, send important notices)
Improve the Services (analytics, performance monitoring, UX improvements)
Send marketing and updates (only where allowed and/or with your consent)
Maintain security (prevent abuse, protect accounts and platform integrity)
Comply with legal obligations (record-keeping, responding to lawful requests)

6) Legal Bases for Processing

Where applicable under data protection laws, we rely on one or more of these bases:

Contract necessity (to deliver what you requested or purchased)
Consent (e.g., marketing emails, certain cookies)
Legitimate interests (e.g., security, service improvement, fraud prevention)
Legal obligations (e.g., tax and accounting requirements)

7) Cookies and Similar Technologies

We use cookies and similar technologies to:

Enable core functionality (e.g., session management, login)
Remember your preferences
Understand usage and improve performance
Measure marketing effectiveness (where permitted)

You can manage cookies through your browser settings. If a cookie banner or preferences tool is available on our website, you can use it to manage non-essential cookies. Disabling cookies may affect site functionality.

8) Sharing and Disclosure of Data

We do not sell your personal data.

We may share data with:

A) Service providers (processors)

We use trusted vendors to help run our Services (e.g., hosting, cloud storage, learning platform tools, analytics, communications tools, payment processing, security). They may process data only on our instructions and for providing their services to us.

B) Professional advisors

Lawyers, accountants, auditors, and consultants where necessary.

C) Legal and regulatory requirements

If required by law, court order, or lawful government request, or to protect rights, safety, or prevent fraud and misuse.

D) Business transfers

If we are involved in a merger, acquisition, restructuring, or asset sale, data may be transferred as part of that transaction (subject to appropriate safeguards).

9) International Data Transfers

Your data may be processed outside the UAE depending on where our service providers operate (e.g., hosting or cloud infrastructure). When we transfer data internationally, we take reasonable steps to ensure appropriate protection and security measures.

10) Data Retention

We retain personal data only as long as necessary for:

Providing the Services and maintaining your account
Meeting legal, accounting, and tax obligations
Security, dispute resolution, and enforcement of agreements

When data is no longer required, we delete it or anonymize it.

11) Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal data (e.g., access controls, secure hosting, encryption where appropriate). However, no system is completely secure, and we cannot guarantee absolute security.

12) Your Rights and Choices

Depending on applicable law, you may have rights to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion (subject to legal/contractual limitations)
Withdraw consent where processing is based on consent
Object to or restrict certain processing (where applicable)
Request portability of certain data (where applicable)

To make a request, email privacy@w2m-trading.com. We may need to verify your identity before completing your request.

13) Marketing Communications

If you opt in, we may send you educational updates, product news, and offers. You can opt out anytime by:

Using the unsubscribe link in emails (where provided), or
Contacting us at privacy@w2m-trading.com

We may still send non-marketing messages related to your account, purchases, or service notices.

14) Children’s Privacy

Our Services are intended for adults. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided personal data to us, contact privacy@w2m-trading.com and we will take appropriate action.

15) Third-Party Links

Our Services may include links to third-party sites or tools (including broker websites, payment providers, and social platforms). We are not responsible for their privacy practices. Please review their privacy policies before submitting data.

16) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on w2m-trading.com and the “Last Updated” date will be revised. If changes are material, we may provide additional notice where appropriate.

17) Contact Us

If you have questions or requests about privacy: